Privacy Policy
At Wanderlust Compass, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website or services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you inquire about our services, book a trip, subscribe to our newsletter, or contact us. This information may include:
- Contact Information: Name, email address, phone number, mailing address.
- Travel Information: Passport details, visa information, dietary restrictions, health considerations relevant to travel, emergency contact details, travel preferences.
- Payment Information: Credit card details, billing address (processed securely via third-party payment gateways; we do not store full credit card numbers).
- Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times, collected via cookies and analytics tools.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage the travel services you request.
- To send you transactional emails (e.g., booking confirmations, itinerary updates).
- To communicate with you about your bookings, inquiries, and provide customer support.
- To personalize your experience and recommend relevant travel opportunities.
- To improve our website, services, and marketing efforts.
- For internal record keeping, accounting, and legal compliance.
- To send promotional emails about new services, special offers, or other information we think you may find interesting, if you have opted in.
3. Sharing Your Information
We may share your personal information with third parties only when necessary to provide our services or when required by law:
- Travel Providers: Airlines, hotels, tour operators, car rental companies, and other suppliers to fulfill your travel arrangements.
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, analytics, marketing, and IT services. These providers are bound by confidentiality agreements.
- Legal & Regulatory: When required by law, to comply with court orders, subpoenas, or other legal processes, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files placed on your device when you visit a website. You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.
5. Data Security
We implement robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have certain rights regarding your personal information, subject to local laws, which may include:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request erasure of your personal data.
- Objection: Object to the processing of your personal data.
- Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised effective date. Your continued use of our website or services after any changes indicates your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Wanderlust Compass312 Collins Street, Floor 15
Melbourne, VIC, 3000
Australia
Phone: (03) 9876 5432
Email: info@wanderlustcompass.com.au
This Privacy Policy was last updated on 25 May 2024.